Frequently Asked Questions

How can I update my account information?

You can update your full name, and phone number at any time. To do so, go to the “More” tab, and click on your name. Please note that you cannot change your email address. Your transaction history is linked to your account email address for safety and security reasons. If you still want to change your email address, you must create a new 10-4 account.

How can I change my password?

1. Go to the log-in page.
2. Click on “Forgot password” and enter the email address associated with your 10-4 by WEX account.
3. You will receive instructions on how to reset your password via email.

Why do I need to add a payment method?

To receive the discounts, users conveniently pay for fuel directly through the app, eliminating the need to present a card at the stop. After pumping the desired gallons, 10-4 by WEX charges your credit or debit card on file at the discounted price. Your card details are not shown or entered at the fuel stop, ensuring a hassle-free and secure transaction.

What form of payment can I use?

Currently, 10-4 by WEX accepts any major credit card or debit card.

Does 10-4 by WEX charge any fees?

No. The app is free to use and does not charge any transaction fees.

Why is there a hold on my card?

A temporary authorization hold is placed on your card based on a pre-selected number of gallons. The initial default is set to 200 gallons, but you can adjust this amount between 50 and 300 gallons, with your last chosen amount saved. The hold is then calculated by multiplying the selected number of gallons by the retail price per gallon at the station. Once the transaction is finalized, any unused balance will be returned to your card, and your final payment will reflect the discounted price.

When will the unused balance from the authorization hold be returned to my card?

Please note that this process varies depending on your card issuer and their specific terms and conditions. For more information contact your bank or card issuer.

How secure is 10-4 by WEX?

Ensuring the highest level of safety and security for your payment information is our top priority. Your transactions are securely processed through our trusted partner’s gateway, 1stMILE, a leading provider in automotive consumer-driven commerce.

How can I locate fuel stops with discounts?

Select the “Find fuel” tab and utilize our GPS-enabled map to view diesel prices and savings based on location. Alternatively, input your route to discover on-route diesel discounts.

Where can I search to find fuel?

You can search any location in the U.S. Go to the “Find fuel” tab and enter your desired location in the “Search nearby” field. A full list of all merchants in the 10-4 by WEX network at or near the location will be displayed.

Does 10-4 offer discounts on DEF?

While you can use the 10-4 app to purchase DEF, our discounts only apply to diesel fuel. You will earn reward points for every gallon of diesel and DEF purchased, but only diesel transactions are eligible for discounts—whether standard or bonus. No discounts apply to DEF purchases.

Can I use the app outside the 10-4 by WEX network?

Currently, the app can only be used to pay for fuel at locations participating in the 10-4 by WEX discount network. We continuously work to expand our network, collaborating with various merchants to offer the best discounts along your routes.

How can I suggest adding a new merchant or location to the network?

We’d love to hear your suggestions for expanding our network. Please use the “Share feedback” option in the “More” tab.

What is the fueling amount?

It is the maximum number of gallons you choose to fuel. This feature helps you manage the temporary authorization hold, which is calculated by multiplying the fueling amount by the retail price per gallon. The default fueling amount is initially set to 200 gallons, but you can adjust it between 50 and 300 gallons at any time. Your last entered amount will be saved for next time. Please note if you reinstall the app, the default will reset to 200 gallons.

How long is a fuel code valid?

Fuel codes are valid for 12 hours before they expire. You can generate a new fuel code or cancel an existing one anytime. Please note a temporary authorization hold will be placed on your card for each fuel code you request.

How do I cancel a fuel code?

After generating a fuel code, it will be displayed on a new screen. Below the code, there is an option to “Cancel transaction.”

What is the $20 discount?

You will receive a one-time $20 discount the first time you purchase 75 gallons or more. The discount will automatically be applied to that transaction and will be shown on your receipt as $20 DISCOUNT (+75 gal).

How do I earn points?

You earn one point for every gallon purchased in a given month. You can also earn points by inviting friends. Please review the Invite friends section below for more information.

What are bonus tiers?

By earning enough points in a given month, you can unlock a new bonus discount for the following month, which is applied to all gallons purchased in the app. The 3 bonus tiers 10-4 by WEX offers are in addition to the default fuel discounts.

• Additional 1¢ discount per gallon for the Bronze tier: 500 points
• Additional 3¢ discount per gallon for the Silver tier: 1000 points
• Additional 5¢ discount per gallon for the Gold tier: 1500 points

Do the points and bonus tiers expire?

Once a bonus tier is unlocked, it becomes active on the first day of the following month in which it was earned and the bonus discount remains active for all the transactions during the following month. Please note points do not carry over from one month to the next.

How can I invite my friends to join 10-4 by WEX?

Click on “Invite friends” from your dashboard or under the “More” screen. You will receive a unique invite code that you can share via text message, email, or social media to encourage others to join the app.

How many friends can I invite?

You can invite as many friends as you wish.

What do I get from inviting a friend?

You and your friend will each receive 250 points once your friend joins and completes their first transaction. These points will help you get closer to unlocking a bonus discount for the following month. You can learn more about 10-4 by WEX bonus tiers under the Points & Discounts section in the FAQ.

When do I get points after inviting friends to join 10-4 by WEX?

You will receive points once your friends complete the following steps:

1. Sign up using your invite code
2. Make their first transaction

Please note that points will not be awarded if your friends skip a step or are already 10-4 by WEX users.

How can I monitor my points through the Invite friends program?

You can track the number of friends who have joined the app and the total points you’ve earned under the “Invite friends” screen. We will notify you via email when your friends join the app using your invite code and complete their first transactions. Points earned through invites will also be reflected in the “Bonus Tier” section on your dashboard.

Where can I find my transaction receipt?

To find your transaction receipt, click on the “Transactions” tab. Then, select the transaction you wish to view.

Can I share my receipt?

Yes. Click on the share icon at the top right corner of your digital receipt. From there, you can select your preferred method to share your receipt. We also send you an email with the details of each transaction after it is complete.

Can I get my transaction reports?

Yes. You can get your transaction history via email for the last 30 days, 60 days, year-to-date, or select a custom range. After selecting your preferred date range, we will email you the reports.