Frequently Asked Questions

How can I update my account information?

You can update your full name, and phone number at any time. To do so, go to the “More” tab, and click on your name. Please note that you can not change your email address. Your transaction histories are linked to your account email address for safety and security reasons. If you still want to change your email address, you must sign up for a new 10-4 by WEX account.

How can I change my password?

1. Go to the log-in page.
2. Click on “Forgot password” and enter the email address associated with your 10-4 by WEX account.
3. You will receive instructions on how to reset your password via email.

Why do I need to add a payment method?

To receive the discounts, users conveniently pay for fuel directly through the app, eliminating the need to present a card at the stop. After pumping the desired gallons, 10-4 by WEX charges your credit or debit card on file at the discounted price. Your card details are not shown or entered at the fuel stop, ensuring a hassle-free and secure transaction.
What form of payment can I use?
Currently, 10-4 by WEX accepts any major credit card or debit card.

Does 10-4 by WEX charge any fees?

No. The app is free to use and does not charge any transaction fees.

Why is there a hold on my card?

A temporary authorization hold is placed on your card for the fueling amount multiplied by the retail price per gallon at the selected station. After the transaction is finalized, any remaining balance will be returned to your card. Your final payment is based on the discounted price.

When can I expect to receive the remaining balance of my transaction?

Please note that this process varies depending on your card issuer and their specific terms and conditions. For more information contact your bank.

How secure is 10-4 by WEX?

Ensuring the highest level of safety and security for your payment information is our top priority. Your transactions are securely processed through our trusted partner’s gateway, 1stMILE, a leading provider in automotive consumer-driven commerce.

How can I locate fuel stops with discounts?

Select the “Find fuel” tab and utilize our GPS-enabled map to view diesel prices and savings based on location. Alternatively, input your route to discover on-route diesel discounts.

Where can I search to find fuel?

You can search any location in the U.S. Go to the “Find fuel” screen and enter your desired location in the “Search nearby” tab. A full list of all merchants in the 10-4 by WEX network at or near the location will be displayed.

Can I use the app outside the 10-4 by WEX network?

Currently, the app can only be used to pay for fuel at locations participating in the 10-4 by WEX discount network. We continuously work to expand our network, collaborating with various merchants to offer the best discounts along your routes.

What are the merchants in the 10-4 by WEX network?

Currently, we work with the merchants listed below and are constantly expanding our network. If you wish to see a specific merchant or location in our network, please let us know through the “Share feedback” option in the More tab.

Ambest
Road Ranger
SAPP
7Fleet

What is the fueling amount?

It is the maximum number of gallons you choose to fuel. This feature helps you manage the temporary authorization hold, which is calculated by multiplying the fueling amount you select by the retail price. The default fueling amount is 200 gallons unless you change it. You can change your fueling amount at any time. Please note if you reinstall the app, the default goes back to 200 gallons.

What is the range I can fuel:

You can fuel between 50 to 300 gallons.

How long is a fuel code valid?

Fuel codes are valid for 12 hours before they expire. You can generate a new fuel code or cancel an existing one anytime. Please note there will be a temporary authorization hold on each fuel code you receive.

How do I cancel a fuel code?

After generating a fuel code, it will be displayed on a new screen. Below the code, there is an option to “Cancel transaction.”

What is the $20 discount?

You will receive a one-time $20 discount on your first 75-gallon or larger transaction. There is no expiration and the discount will apply to the same transaction. Please note that the discount will be reflected on your receipt under $20 DISCOUNT (+75 gal).

How do I earn points?

You earn one point for every gallon purchased in a given month. You can also earn points by inviting friends. Please review the Invite friends section below for more information.

What are bonus tiers?

By earning enough points in a given month, you can unlock a new bonus discount for the following month, which is applied to all gallons purchased in the app. The 3 bonus tiers 10-4 by WEX offers are in addition to the default fuel discounts.

• Additional 1¢ discount per gallon for the Bronze tier: 500 points
• Additional 3¢ discount per gallon for the Silver tier: 1000 points
• Additional 5¢ discount per gallon for the Silver tier: 1500 points

Do the points and bonus tiers expire?

Once a bonus tier is unlocked, it becomes active on the first day of the following month in which it was earned and the bonus discount remains active for all the transactions during the following month. Please note points do not carry over from one month to the next.

How can I invite my friends to join 10-4 by WEX?

Click on “Invite friends” on your dashboard or under the “More” screen. Each customer user has a unique invite code that can be shared via text message, email, or their preferred social channels with their friends and encourage them to join the app.

How many friends I can invite?

You can invite as many friends as you wish.

What do I get from inviting a friend?

You and your friend will each get 250 points, getting you closer to unlocking a bonus discount for the entire next month. You can learn more about 10-4 by WEX bonus tiers under the Points & Discounts section in the FAQ.

When do I get points after inviting friends to join 10-4 by WEX?

After sharing your invite code with your friends, they must:

• Sign up using your invite code
• Make their first transaction

Please note that points won’t be awarded if your friends skip a step or are already 10-4 by WEX users.

How can I monitor my points through the Invite friends program?

You can track the number of friends who have joined the app and the total points you’ve earned under the “Invite friends” screen. We will notify you via email when your friends join the app using your invite code and complete their first transactions. Points earned through invites will also be reflected in the “Bonus Tier” section on your dashboard.

Where can I find my transaction receipt?

Click on the “Transactions” button at the bottom of the navigation bar. Click on the transaction you wish to view the receipt.

Can I share my receipt?

Yes. Click on the share icon at the top right corner of your digital receipt. From there, you can select your preferred method to share your receipt. We also send you an email with the details of each transaction after it is complete.

Can I have my transaction reports?

Yes. You can get your transaction history via email for the last 30 days, 60 days, year-to-date, or select a custom range. After you select the date range we will email you your reports.